Wednesday, 28 June 2006
It this the end of customer service?
During the last few days I have been exposed to numerous situations in which extremely poor customer service has been displayed. Initially I thought that maybe I was sending out vibes that caused others to respond to me rudely, however, others have now mentioned that they are also noticing an uprising among the customer service folk.
I'm interested to know when people suddenly decided that purchasing something from their store no longer meant that they had to treat you politely - I'm not being over the top here, I'm not talking about situations when I'm paying for a packet of gum with 5c pieces, I've noticed rude customer service across the board!
From the rude mattress lady at Forty Winks responding to my question of the exact depth of our new mattress with 'how would I know how high it is', to the insolent girl at the Caltex looking at the EFTPOS card I placed on the bench and responding with 'the card goes in there (please picture deadpan you are a stupid head face, as this is how she looked at me). As you can see rude customer service is spreading, I'm now living in fear that it will take over and beginning to wonder when precisely I can begin responding to my clients questions with 'how would I know, work it out yourself'!
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